DetailFlow Mobile
Last updated: 10 August 2026

These Terms and Conditions ("Terms") apply to all services provided by Sukeeth Jeyaruban trading as DetailFlow Mobile, ABN 36 467 944 504 ("DetailFlow Mobile", "we", "us", "I" or "our").

By requesting, booking or accepting a service from DetailFlow Mobile, you ("Customer", "you" or "your") agree to these Terms.

Please read these Terms before making a booking.

1. Customer Responsibilities

Before we arrive, the Customer must take reasonable steps to ensure that:

1. The vehicle is available at the agreed time and location.

2. We have permission to access and work on the vehicle.

3. The vehicle is parked in a safe and lawful location.

4. There is sufficient space around the vehicle for the service to be performed safely.

5. The Customer has permission from the property owner, body corporate, workplace, landlord or other relevant person to have the service performed at the location where such permission is required.

6. Any required water and electricity access agreed as part of the booking is available and safe to use.

7. Pets, children and other persons are kept away from equipment, chemicals, electrical leads and the immediate working area where reasonably necessary for safety.

8. The Customer informs us about any known defects, modifications or sensitive areas that may affect the detailing process. Where DetailFlow Mobile becomes aware of a component that may be unsafe to clean normally, we may avoid that area or modify our cleaning method. 

10. Water and Electricity

Unless otherwise agreed, DetailFlow Mobile may require access to:

• A functioning outdoor water tap; and

• A safe standard electrical power outlet

The Customer is responsible for ensuring they have permission to allow us to use these utilities.

Water and electricity supplied must be safe and reasonably accessible.

If suitable access is unavailable despite being confirmed at the time of booking, we may be unable to perform some or all of the service.

If this occurs after we have travelled to the location, reasonable cancellation or travel costs may apply where permitted by law.

14. Vehicle Condition and Pre-Existing Damage

Vehicles naturally develop wear, damage and defects over time.

Before or during a service, we may identify pre-existing conditions including but not limited to:

Scratches, Stone chips, Paint defects, Clear coat failure, Faded paint, Oxidation,Cracked plastics, Damaged trim, Loose trim, Dents, Rust, Damaged wheels, Torn upholstery, Worn leather, Broken switches, Damaged seals, Water leaks, Electrical faults, Loose badges or decals, Aftermarket modifications, Previous repairs

Detailing can sometimes make existing defects more noticeable because dirt, oxidation or contamination previously concealed them.

DetailFlow Mobile is not responsible for pre-existing damage or defects that were not caused by our service.

This does not exclude responsibility for damage caused by a failure by DetailFlow Mobile to exercise due care and skill.

5. Payment and Pricing

Unless otherwise agreed, payment is due upon completion of the service.

Accepted payment methods will be communicated at the time of booking or displayed on our website.

The Customer agrees to pay:

• The agreed service price

• Any optional services approved by the Customer

• Any additional charges approved before the relevant additional work is carried out

We will not add undisclosed charges after completing the service.

Prices displayed on our website or advertising may be listed as "from" prices. f the vehicle's actual condition is materially different from the information provided, we may recommend additional work or an adjusted price. We will not perform additional chargeable work without informing you and obtaining your approval first. If you do not agree to the additional work or adjusted price, we will discuss whether the originally booked service can reasonably be completed.

25. Completion and Customer Inspection

Where reasonably practicable, we encourage Customers to inspect the vehicle after the service has been completed.

If you believe something has been missed or there is an issue with the service, please tell us as soon as reasonably possible so we have an opportunity to inspect and address the issue.

For practical purposes, contacting us promptly—ideally within 48 hours—can make it easier to assess detailing-related concerns.

However, this requested timeframe does not remove, shorten or restrict any rights or remedies you may have under the Australian Consumer Law.

33. Privacy

We may collect personal information reasonably necessary to:

• Process bookings

• Contact Customers

• Provide services

• Process payments

• Maintain business records

• Respond to enquiries or complaints

Information may include your name, phone number, email address, service address, vehicle information and photographs provided as part of a quote or booking.

Personal information will be handled in accordance with applicable privacy laws and our Privacy Policy, where applicable.

Payment information processed through third-party payment providers may also be subject to those providers' privacy and security policies.

CUSTOMER ACKNOWLEDGEMENT

By confirming a booking with DetailFlow Mobile, the Customer acknowledges that they:

1. Have had an opportunity to read these Terms and Conditions.

2. Understand the service they have selected and its inclusions.

3. Have provided accurate information about the vehicle to the best of their knowledge.

4. Will inform DetailFlow Mobile about known damage, sensitive components or unusual contamination relevant to the service.

5. Agree to pay the confirmed price and any additional work they separately approve.

6. Understand that detailing cannot necessarily remove permanent damage, stains, scratches or defects.

7. Understand that nothing in these Terms removes rights they may have under the Australian Consumer Law.